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Lifetime of free repairs

In the unlikely event your handbag needs repair (e.g. a lock or a handle breaks or something needs to be restitched) within 12 months of the purchase date, we would arrange the collection, repair it and ship it back to your chosen address free of charge. A receipt of purchase from one of our authorised stores will be required. Please note that normal wear and tear of the leather is excluded from the guarantee and we are unable to repair leather marks or stains (please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather), this also excludes the softening of the bag’s shape with use that often occurs with leather goods, as these are not quality faults.

Leather care
Fabrics and woven materials
Hardware care