Enjoy quick and easy returns on all orders within 28 days of purchase receipt with FREE worldwide returns.

We accept returns on items that are unused, in the original packaging and have a registered return made within 28 days of receipt.

You’ll need your order number, along with your email address linked to your DeMellier order. Once verified, select the items you intend to return and follow the steps online.

All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dust bags) with the protective film still attached on the hardware. We are unable to offer a refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging.

For UK Returns; After submitting your return request, print your return label, or download your QR code and proceed to return your order at a nearby drop-off location.

For International Returns; After submitting your return request, print your return label along with three copies of your commercial invoice. Affix these to the outside of the package you are returning. Once prepared, proceed to a nearby drop-off location for return.

If you are returning your order from Italy, Portugal, Spain or Israel you will be asked to provide your local ID number to register your return.

Your returned items will be delivered directly to our warehouse for processing, please allow up to 10 working days for your return to be processed.

If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.

Refunds

We will process your refund within 3 - 5 working days of delivery and an email will be sent to confirm your return has been processed.

Unfortunately we are not able to process exchanges. If you would like to change the style you have ordered please return it and we will issue a refund on the original order and a new order needs to be placed. We are very happy to place the new order over the phone, you can reach us on +44 (0) 207 730 94 11.

Personalised Items

Personalised products are any products which have been personalised/customised/tailored/monogrammed to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.

 

The customer is held responsible for any customer generated mistakes:

• wrong selection of colour
• wrong appearance of colour
• wrong order quantity
• typographical errors in spelling (initials)

Problems with a bespoke order must be reported to customerservices@demellierlondon.com within 14 days of receipt. If any mistakes were made to the bespoke order on behalf of DeMellier, these would be rectified free of charge. When confirming your bespoke order, please verify carefully each detail to avoid any issues stated above.