Care
In the unlikely event your handbag needs repair (e.g. a lock or a handle breaks or something needs to be restitched) within 12 months of the purchase date, we would arrange the collection, repair it and ship it back to your chosen address free of charge. A receipt of purchase from one of our authorised stores will be required. Please note that normal wear and tear of the leather is excluded from the guarantee and we are unable to repair leather marks or stains (please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather), this also excludes the softening of the bag’s shape with use that often occurs with leather goods, as these are not quality faults.
We also offer a free repair service and we can provide you a quote for the shipping costs if you are unable to send the item to us or collect it. Please note that in the unlikely event a piece of hardware should break after 12 months we will replace the piece of hardware provided we still have that piece of hardware in stock, as we are unable to order additional hardware units once a style has been discontinued. Please email us at customerservices@demellierlondon.com with any repair queries.
With use small creases may develop and colour may change slightly, adding to its charm. Although all of our calf leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag) to areas. Then polish them with a dry cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag.
Although all of our calf leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag) to areas. Then polish them with a dry cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag.
With use small creases may develop and colour may change slightly, adding to its charm. Suede is a unique and delicate material, it is best to avoid contact with light coloured clothing and upholstery as dye from this leather may transfer. As all our leathers have a natural finish, over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. Because suede has a very soft, velvety finish, water drops can darken the leather temporarily, returning to its original colour upon drying. If any water marks were to remain, brush the leather with a soft brush to remove any particles and unify the look of the leather. It's important that the bristles used are soft, made of materials such as nylon to brush the leather without causing any harm, avoid using any hard plastic or metal brushes. Use the same type of brush to remove any loose dirt. Please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against. Please keep away from heat and damp and store in the DeMellier dust bag.
Although all of our calf leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag) to areas. Then polish them with a dry cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag.
When possible try to avoid rubbing your bag against rough or sharp surfaces to minimise scratching. Should your bag get wet, please remove any residual water with a dry cloth and allow it to dry naturally. Please keep away from heat and damp and store in the DeMellier dustbag.
Our handbags are crafted with very high quality leather with a smooth finish, and cotton crochet. Small creases may develop with use and colour may change slightly, adding to their charm. All our leathers have a natural finish which gives them a soft and luxurious feel. When possible try to avoid rubbing your bag against rough or sharp surfaces to minimise scratching. Should the leather or crochet get wet, please remove any residual water with a dry cloth and allow it to dry naturally. Water drops can darken crochet temporarily, returning to its original colour upon drying. Use a gentle soap to remove any dirt from the crochet. Avoid contact of crochet with dark coloured clothing and upholstery as dye may transfer. Please keep away from heat and damp and store in the DeMellier dustbag.
Our handbags are crafted from high quality smooth-finished leather and sheepskin shearling. Small creases in the leather may develop with use and colour may change slightly, adding to their charm. When possible try to avoid rubbing the leather against rough or sharp surfaces to minimise scratching. Should the leather get wet, please remove any residual water with a dry cloth and allow it to dry naturally. Use a gentle soap to remove stains from the shearling. Do not allow the moisture to soak through the suede side of the material; in case this happens, the shearling can be steam cleaned in order to remove odours and give the material a clean finish. We recommend professional cleaning services when required. Please keep away from heat and damp and store in the DeMellier dustbag.
Our knitwear collection is made with a rich Italian cashmere yarn composed of 70% recycled cashmere, 25% cashmere, 5% extrafine merino wool. This yarn is good for your skin and the planet as it doesn’t contain plastic derived fibres like polyester and thanks to its recycled component it consumes 50% less energy, 53% less water and generates 58% fewer CO2 emissions than traditional cashmere, making it highly sustainable. Here are our tips on how to best take care of it:
Our DeMellier Cashmere pieces are made with natural fibres, which don’t need to be washed as often:
- To keep them fresh we suggest placing them - ideally flat to avoid stretching them- in the open air for an hour or two.
- If you need to wash them, we recommend dry cleaning or alternatively you can handwash them with cold water using wool detergent and no softener.
- Do not bleach
- After washing, please dry the garment flat to prevent it stretching and losing its shape.
- Do not tumble dry.
- Please iron it at low temperature using a soft cloth between the iron and the garment.
Because of the soft nature of the cashmere fibres which gives it its incredible softness, it’s possible that some of the cashmere fibres may transfer onto other garments. If so, these can be easily removed with a lint roller or similar.
Our knitwear is made from natural fibers, and depending on use and friction, pilling can appear. Pills are the small fuzzballs that appear on the surface of soft knitwear. This is due to the soft nature of the cashmere yarn and not a quality fault. You can remove any pilling by using a cashmere comb or even better a fabric shaver. Our team highly recommends the Philips Fabric Shaver, which you can find on most online retailers. We have no affiliation with Philips but we have used it over the years and we have found it to be the best in helping maintain your cashmere and wool whether it’s from DeMellier or any other brand.
For all cashmere yarns regardless of the supplier, dark colours such as black are more delicate than other colours. The need for higher dying content in such colours makes the cashmere slightly more prone to pilling. You can enjoy them as much as the other colours, you just need to be aware that they might need to be combed or shaved a bit more often.
Store your DeMellier cashmere piece folded inside a drawer or a shelf. Do not store it hanged to avoid it losing its shape.
We hope your new DeMellier Cashmere brings you joy for years to come.