Care
In the unlikely event that your handbag requires repair within 12 months of purchase, we will arrange collection, cover the cost of the repair, and return it to your chosen address free of charge. We require proof of purchase confirming that your item was bought directly from DeMellier or one of our authorised stockists. Please note that our repair policy applies only to the original purchaser and is not transferable. Repairs will not be offered for items purchased second-hand or from unauthorised sellers.
Normal wear and tear of the leather is excluded from our guarantee, and we are unable to repair marks or stains. To help prevent staining, we recommend avoiding contact with clothing made from strong dyes, such as dark denim. The natural softening of the bag’s shape over time is not considered a fault, as this occurs with regular use.
DeMellier offers a lifetime repair service. If your handbag requires repair after 12 months, we can provide a quote for the repair along with any associated shipping costs if you are unable to arrange return shipping yourself. Access to our lifetime repair service is only available to the original purchaser, and proof of purchase from DeMellier or one of our authorised stockists is required. The lifetime repair service is not available for items bought second-hand or from unauthorised sellers.
If a piece of hardware breaks after 12 months, we will replace it, provided we still have the necessary hardware in stock. However, if the style has been discontinued, we may not be able to source replacement parts.
For any repair inquiries, please contact us at customerservices@demellierlondon.com.
With use small creases may develop and colour may change slightly, adding to its charm. Although all of our calf and sheepskin leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag). Then polish them with a dry cotton cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. We recommend professional cleaning services when required. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag in an upright position with paper stuffing, ensuring all straps and chains are placed inside the bag to avoid marking the leather.
Although all of our calf leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag) to areas. Then polish them with a dry cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag.
With use small creases may develop and colour may change slightly, adding to its charm. Suede is a unique and delicate material, it is best to avoid contact with light coloured clothing and upholstery as dye from this leather may transfer. As all our leathers have a natural finish, over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. Because suede has a very soft, velvety finish, water drops can darken the leather temporarily, returning to its original colour upon drying. If any water marks were to remain, brush the leather with a soft brush to remove any particles and unify the look of the leather. It's important that the bristles used are soft, made of materials such as nylon to brush the leather without causing any harm, avoid using any hard plastic or metal brushes. Use the same type of brush to remove any loose dirt. Please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against. Please keep away from heat and damp and store in the DeMellier dust bag.
Although all of our calf leathers have been treated with water protection products, they have a natural finish so over exposure to water should be avoided. Should the product get wet, please remove any residual water with a dry cloth and allow it to dry naturally. The natural finish of our leathers gives them a soft and luxurious feel. Should the leather get scratched or worn you can apply leather cream (natural or coloured depending on the colour of your bag) to areas. Then polish them with a dry cloth to enhance its natural shine and remove any traces before use. Please try first on a small surface on the base of the bag or somewhere not visible to make sure the leather cream you use is the right colour and has the right finish. It's not advisable to use leather creams on matte leathers as leather creams often create a slightly shiny effect. For light colours please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather when rubbed against the fabric. Use a soft dry cloth to remove any loose dirt. Please keep away from heat and damp and store in the DeMellier dust bag.
Our handbags are crafted from high quality smooth-finished leather and sheepskin shearling. Small creases in the leather may develop with use and colour may change slightly, adding to their charm. When possible try to avoid rubbing the leather against rough or sharp surfaces to minimise scratching. Should the leather get wet, please remove any residual water with a dry cloth and allow it to dry naturally. Use a gentle soap to remove stains from the shearling. Do not allow the moisture to soak through the suede side of the material; in case this happens, the shearling can be steam cleaned in order to remove odours and give the material a clean finish. We recommend professional cleaning services when required. Please keep away from heat and damp and store in the DeMellier dust bag in an upright position with paper stuffing, ensuring all straps and chains are placed inside the bag to avoid marking the leather.
Our handbags are crafted from high quality sheep nappa leather. Sheep nappa leather is very soft and thin making it fragile and more prone to scratches and staining. Small creases may develop with use and the colour may change slightly, adding to their charm. When possible try to avoid rubbing them against rough or sharp surfaces to minimise scratching. Be careful with products such as perfume, hand sanitiser, hand creams and oils as these may damage the leather and cause the metallic film to come off. Avoid contact with water, rain and humidity as it may tarnish the metallic effect. Should the leather get wet, please remove any residual water with a dry cloth rubbing in a circular motion and allow it to dry naturally. Do not use any cleaning products as this may cause the metallic coating to come off. We recommend professional cleaning services when required. Long exposure to sunlight may cause the leather to discolour. We advise not overfilling the bag to ensure the original shape is maintained. Please keep away from heat and damp and store in the DeMellier dust bag in an upright position with paper stuffing, ensuring all straps and chains are placed inside the bag to avoid marking the leather.
Our handbags are crafted from high quality materials. The canvas is a 100% cotton-based material. When possible, try to avoid rubbing them against rough or sharp surfaces to minimise the risk of the fabric fraying. Be careful with products such as perfume, hand sanitiser, hand creams andoils as these may damage the canvas and cause discolouring. Should the canvas get stained, remove it straight away, working from the outsid e with an absorbent cloth. Wet a cotton towel with cold water and squeeze out any excess water and tap, avoid rubbing, to remove the stain. Avoid strong cleaning products. Mild washing-up liquid or non-aggressive textile cleaner can be used on a damp cloth if needed. We recommend professional cleaning services when required. Long exposure to sunlight may cause the canvas to discolour. We advise not overfilling the bag to ensure the original
shape is maintained. Please keep away from heat and damp and store in the DeMellier dust bag.
Our handbags are crafted with high quality leather and raffia. Avoid contact with water and other liquids. If the raffia does get wet, allow it to dry naturally in a well-ventilated area and out of direct sunlight. In case of marks, use a soft brush to remove any dirt from the bag and use circular motions. For stains, use a soft damp cloth and rub gently to avoid the stain spreading. Over time raffia strands may come loose, causing strands to poke out. Simply use a pair of scissors to carefully snip off the flyaway strands. As for the leather, small creases may develop with use and colour may change slightly, adding to their charm. When necessary, we recommend using a professional cleaning service or alternatively the leather should be cleaned with a soft dampened light-coloured cloth and afterwards dried with a clean, soft cloth or a soft dry brush on the raffia parts. To avoid colour migration, limit contact with other leathers or highly pigmented coloured clothing. Do not place your bag close to a heat source, exposure to direct sunlight, water or damp and store in the DeMellier dust bag.
Our handbags are crafted with high quality leather and handwoven palm leaves. Small creases in the leather may develop with use and the colour may change slightly, adding to their charm. When possible try to avoid rubbing them against rough or sharp surfaces to minimise scratching. Palm leaf is a delicate and naturally harvested material therefore small variations in shape and colour may occur. Be careful with products such as perfume, hand sanitiser, hand creams and oils as these may damage the leather and natural palm leaf. Should the leather get wet, please remove any residual water with a dry cloth rubbing in a circular motion and allow it to dry naturally. Do not use any cleaning products as this may cause damage to the bag. We recommend professional cleaning services when required. Long exposure to sunlight may cause the leather to discolour. We advise not overfilling the bag to ensure the original shape is maintained. Please keep away from heat and damp and store in the DeMellier dust bag in an upright position with paper stuffing, ensuring the handles are inside the bag to avoid marking or misshaping the leather.
Our exquisite hardware is meticulously crafted from responsibly sourced materials. In select cases, we have enhanced its resilience by applying a protective lacquer. To maintain the pristine condition of the hardware we recommend using a dry, soft microfiber cloth, applying gentle circular motions during cleaning.
Please exercise caution, exposure to chemical substances like alcohol, hand sanitizer, acetone, hand lotions or sunscreen may compromise the original finish - resulting in discolouration and lacquer removal. If this occurs, promptly and gently clean the surface with a damp microfiber cloth and allow it to air dry. Furthermore, it is essential to avoid contact with rough or abrasive surfaces, as this may lead to scratches and irreversible damage to the hardware.