Terms and conditions
1. Information about us
www.demellierlondon.com is a website operated by DeMellier London Ltd (“we” or “us”). We are registered in England and Wales under company number 07164165 and with our registered office at Broadway Studios - Studio 2.3, 20 Hammersmith Broadway, W6 7AF London, United Kingdom. Our VAT number is 988181369.
2. Use of our website
3. Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. DeMellier shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
4. Intellectual property rights
Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights contained in this website. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. All the content on this website are protected by national intellectual property and other laws and international treaty provisions.
You may not copy, broadcast, republish, download, reproduce, post, transmit, make available to the public, or otherwise use the content of the website in any way or for any reason other than your own personal, non-commercial use. You agree not to adapt, alter or create any work derived from the website. If you wish to request permission to use any content of the website, please write to us at firstname.lastname@example.org requesting written permission. We reserve the right to refuse all or any requests on whatever grounds and we are not obliged to give you reasons for our refusal. You must not create any links to our website without our prior written consent. Should you wish to create a link to our website, please contact us at email@example.com
5. Accuracy of content
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Due to the many variations in monitors and browsers, colour samples may appear different on different monitors. Computer monitors are not all calibrated equally and colour reproduction on the Internet is not precise. Since it is not possible to guarantee our online colours will look the same on all computers, we do not guarantee that what you see accurately portrays the colour of the handbag as seen in person. We do our very best to make sure our images are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample.
6. Submission of content
These content standards apply to photographs and any and other material which you may contribute to our website.
By submitting content including photographs to us, you acknowledge that:
You have all the copyright, trade mark or all usage rights of the content.
You are the person featured in the content or have the express consent of the person featured to submit the content to us.
You comply with applicable law in the UK and in any country from which the content is submitted.
By submitting content to us you grant DeMellier London Ltd. a world-wide, royalty free, perpetual, irrevocable, and non-exclusive licence to reproduce, modify, adapt, publish and display such content (in whole or part) on our website. Should we wish to include the content submitted by you in printed media or any other forms of media other than our website, we will request your written permission.
If you wish at any time to remove from our website the content you have submitted, you can do so by emailing us at firstname.lastname@example.org.
You agree to indemnify and hold DeMellier London Ltd. and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit to us.
We reserve the right to post or remove any content sent to us from our website at our discretion without prior notice.
7. Breach of use
8. Damage to your computer or other devices
DeMellier uses reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use this website safely and to screen out anything that may damage or harm your computer or other device. We will not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.
9. Links from our website
From time to time, we may include links to other websites or resources operated by third parties. These links are provided for your information only. They do not signify that we endorse these websites. We are not responsible for the content or accuracy of any off-website pages nor are we responsible for the availability of such external websites. We are not responsible or liable, for any damage, loss or offence caused by the use of or reliance on such external websites.
10. Our liability
We exclude all representations, warranties, conditions and terms to the fullest extent permitted by law. To the extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage which may arise from the use of, inability to use or reliance on any content or information displayed in or on this website. Nothing in these terms shall affect our liability for death or personal injury arising from our negligence, nor any other liability that we are not permitted to limit or exclude under applicable law.
11. Law and jurisdiction
Any matter that arises out of your use of this website shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
Terms & conditions of sale
This page tells you the terms on which we supply the products (“Products”) listed on our website www.demellierlondon.com (“our site”) to you. Please read these terms carefully before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms. If you refuse to accept these terms then you will not be able to order any Products from our site.
1. Information about us
www.demellierlondon.com is a website operated by DeMellier London Ltd (“we” or “us”). We are registered in England and Wales under company number 07164165 and with our registered office at Broadway Studios - Studio 2.3, 20 Hammersmith Broadway, W6 7AF London, United Kingdom.. Our VAT number is 988181369.
2. Your status
By placing an order through our site you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
3. How the contract is formed between you and us
After placing an order you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and, if we accept your offer, we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“the Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation, and will be deemed to incorporate these terms.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order unless and until the dispatch of such Products has been confirmed in a Dispatch Confirmation.
4. Right to cancel
You may cancel a Contract at any time within fourteen days beginning on the day after you received the Product. In this case, you will receive a full refund of the price paid for the Product in accordance with clause 8.
To cancel a Contract, you must email us at email@example.com. You must return the Product(s) to us within fourteen days, in the same condition in which you received them, and in accordance with our Returns Policy (Returns and Repairs >). You have a legal obligation to take reasonable care of the Products while they are in your possession.
Please note that your order can only be cancelled before being shipped from our warehouse. If the warehouse has already processed or shipped your item we are unable to cancel it but you have 28 days to return the order back to us and upon receipt we will issue a full refund.
You will not have any right to cancel a Contract for the supply of any Products made to your specifications or clearly personalised or which by reason of their nature cannot be returned.
This provision does not affect your statutory rights.
5. Availability and delivery
We offer goods for sale that are in stock and available for dispatch. Occasionally, however, we may be waiting for stock. Consequently you may from time to time be given the possibility of pre-ordering certain Products. The delivery timing will be featured on the site and payment will be completed when placing the order. This will ensure that you receive the Product in priority once the stock has been received by us. Your rights regarding such Products are the same as those for any other Product purchased on our site. In the unlikely event that the Products that you have ordered and paid for are unavailable then you will be offered a full refund.
Please note that Products are not reserved for you while they are in your shopping basket.
Delivery takes place when we or our delivery agent leaves the Products at the address that you specified for delivery when you placed the order. We will normally ask for a signature from someone at that delivery address.
Unless there are exceptional circumstances your order will be fulfilled by the delivery date set out in the Dispatch Confirmation.
6. Risk and title
Title in the Products will pass to you on the later of:
(a) the date on which we receive payment in full for such Products; and
(b) the date and time of collection of such Products for delivery to your nominated address
Once a Product has been received by you all risk of damage to, or loss of, the Product shall pass to you. In the event that you elect to collect the Product by a third party on your behalf DeMellier all risk of damage to, or loss of the Product shall pass to you upon the collection of such Product.
In the event that a Product is subsequently imported into a country/region other than the country/region to which DeMellier delivered the Product or of the store from which you collected the Product, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.
All purchases made on the Website are for personal use and we reserve the right to prohibit individuals from purchasing in bulk or for resale in a commercial manner.
7. Price and payment
The price of any Products will be as quoted on our site, except in cases of obvious error.
These prices include VAT (where applicable) and duties and taxes (where applicable) as well as delivery costs, except for orders under £200 outside the UK and the USA. For orders shipping within the US, sales tax will be charged at checkout on orders shipping to the following states: California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Virginia and Washington.
International pricing is calculated according to the current rate of exchange between the UK currency on our website and the local currency of the specified shipping destination. We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by credit, debit card or through PayPal. We accept payment by Visa, Visa Debit, Visa Electron, American Express and MasterCard as well as ApplePay and GPay.
Please note that only one gift code can be applied per order.
8. Our refund policy
When you return a Product to us:
(a) because you have cancelled the Contract between us within the cooling-off period of fourteen days (see clause 4.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave notice of your cancellation. In this case, we will refund the price of the Product in full, excluding the cost of sending the Product to you (where applicable). You will be responsible for the cost of returning the Product to us (unless stated otherwise in our Returns Policy (Returns and Repairs >).
(b) for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and, if you are entitled to a refund, will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we confirmed to you via e-mail that you are entitled to a refund. Products for which you are entitled to a refund due to a defect will be refunded in full, including a refund of the delivery charges for sending the Product to you (where applicable) and the cost incurred by you in returning the Product to us (where applicable).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. Our liability
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our aggregate liability for losses you suffer as a result of us breaking this agreement, any tort committed by us (including negligence) or our breach of statutory duty is strictly limited to the purchase price of the Product you purchased.
Nothing in these terms limits or excludes in any way our liability (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be unlawful for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect or consequential losses, or losses which happen as a side effect of our wrongdoing (whether caused by tort (including negligence), breach of contract or otherwise), including but not limited to (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of goodwill; or (f) loss of use.
10. Import duty
If you order Products from our site for delivery outside the UK then they may be subject to import duties, taxes and brokerage fees which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties, taxes and fees. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please be aware that if the items shipped were returned because the recipient is not willing to pay the applicable local taxes/ import duties, the delivery address is wrong or there is no one to accept the package, we are unable to refund shipping charges, custom charges and any return charges incurred by DeMellier London. Do not hesitate to contact us if you have any questions related to shipping to your country.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
11. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
12. Legal notices
Unless stated otherwise elsewhere in these terms, all legal notices given by you to us must be given to DeMellier London Ltd at Broadway Studios - Studio 2.3, 20 Hammersmith Broadway, W6 7AF London, United Kingdom.. We may give legal notices to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11. Any legal notice posted by us on our website will be deemed received by you and properly served as soon as it is posted on our website. Any legal notice emailed by us to you will be deemed received by you and properly served 24 hours after being sent. Any legal notice posted by you to us or by us to you will be deemed received by the addressee and properly served three days after the date of posting. In proving the service of any legal notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
13. Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
14. Events outside our control
We will not be liable or responsible for any failure to perform, or for any delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our commercially reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail to insist upon strict performance of any of your obligations under the Contract or any of these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12.
If any of these terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term(s) will, to that extent, be deleted from the remaining terms. The remaining terms will continue to be valid to the fullest extent permitted by law.
17. Entire agreement
These terms represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or to be implied from anything said or written in negotiations between us prior to such Contract, except as expressly stated in these terms.
Neither of us shall have any legal remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently), and the other party's only remedy in respect of any untrue statement shall be for breach of contract as provided in these terms.
18. Our right to vary these terms
We have the right to revise and amend these terms from time to time. You will be subject to the policies and terms in force at the time that you order Products from us, unless:
(a) any change to those policies or these terms is required to be made by law or governmental authority. In that case, the change will apply to orders previously placed by you; or
(b) if we notify you of a change to those policies or these terms before we send you the Dispatch Confirmation. In that case, we have the right to assume that you have accepted the change unless you notify us to the contrary within fourteen days of receipt by you of the Products.
19. Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Styling ideas photo shoots terms & conditions
The participants expressly agree that the photographs taken may be published on the DeMellier website www.demellierlondon.com, Facebook, Twitter, Pinterest, Instagram and, wherever applicable, including printed look books or other marketing materials.
Participation in the photoshoot implies the granting of express authorisation.
21. Terms of promotional codes
Promotional codes cannot be used together or in conjunction with any other offers.
Promotional codes are not valid on sale items.
Terms of DeMellier personalisation
Timing & Policy
Please allow an additional 2 working days for purchases to be embossed. Please also be aware that items that have been embossed cannot be refunded or exchanged. For in-store embossing service at our London studio-store, please be advised that that an additional 30 / 45 minutes will be required for this service.
Terms of DeMellier monogramming
We try our best to ensure the embossing looks as well spaced and aligned as possible to your specifications, please see below the terms & conditions of the service:
Embossed products are those that have been personalised/customised/tailored to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.
Please be aware that the number of characters to be embossed on some styles are restricted due to the size and shape of the product.
The images of embossed items displayed on the website are for indication purposes and may differ slightly in your purchased product.The customer is held responsible for any customer generated mistakes: Wrong selection of embossing style or colour, typographical error in spelling.
Please note, that due to the textured surface of our grained leathers, saffiano, suede, mock croc, small breaks may appear in the foil stamping.
Both pale gold and silver foil stamping may fade with age or when rubbed against other surfaces.
When confirming your bespoke order, please verify carefully each detail to avoid any of the issues stated above.
Terms of Solid Brass Letters
When purchasing solid brass letters, we advise that the bag will no longer be eligible for return or exchange. Once the letter has been added to the bag it cannot be removed as it is at attached through the leather. For more information please email us at firstname.lastname@example.org.
Terms of lifetime of free repair
DeMellier handbags carry a 12 month guarantee and a lifetime of free repair service. In the unlikely event your handbag needs repair (e.g. a lock or a handle breaks or something needs to be restitched) within 12 months of the purchase date, we would arrange the collection, repair it and ship it back to your chosen address free of charge. A receipt of purchase from one of our authorised stores will be required. Please note that normal wear and tear of the leather is excluded from the guarantee and we are unable to repair leather marks or stains (please avoid contact with clothing with strong dyes such as dark jeans as they may stain the leather), it also excludes the softening of the bag’s shape with use that often occurs with leather goods, as these are not quality faults.
Should your handbag need repairing after 12 months, we also offer a free repair service and we can provide you a quote for the shipping costs if you are unable to send the item to us or collect it. Please note that in the unlikely event a piece of hardware should break after 12 months we will replace the piece of hardware provided we still have that piece of hardware in stock, as we are unable to order additional hardware units once a style has been discontinued. Please email us at email@example.com with any repair queries.