FAQ

DeMellier ships worldwide, view the full list here. If you don’t see your country HERE, please don’t hesitate to send an email to customerservices@demellierlondon.com, our team will strive to accommodate your purchase.

We offer free worldwide shipping and returns on both full priced and sale items.

We offer next day delivery for UK (for orders placed before 12pm) and express delivery worldwide. You will be able to select these options at checkout. To learn more about shipping options please click HERE

DeMellier insures each purchase during the time it is in transit until delivery. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes on to you.

Yes, your confirmation email will provide you with a tracking number that will allow you to track your order via the relevant courier company.

All prices on our website are inclusive of import taxes and duties. No additional charges are applicable on delivery.

For orders shipping within the US, Sales Tax will be charged at checkout on orders shipping to the following states: California, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Virginia and Washington.

UK order are inclusive of VAT which will be shown at checkout.

To see full details on the returns policy & process please click HERE

Personalised products are any products which have been personalized/customized/tailored/monogrammed to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.

Full details can be found HERE.

You will be given the option to add monogramming to your item on the product page if available for your chosen item. This will need to be added before the item is added to the basket. Please note that all personalised products are non-refundable. To learn more about our monogramming service please click HERE

Need advice on your design? Have questions? Get in touch at customerservices@demellierlondon.com.

We accept Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay.

International pricing is calculated according to the current rate of exchange between the UK currency on our website and the local currency of the specified shipping destination. 

We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.