FAQ

To make sure your order arrives in time for Christmas please use the below dates as the latest to order by. Please bear in mind shipping delays can always occur so ordering earlier is safer.

Europe- December 22nd
UK- December 22nd
US- December 19th
Rest of World- December 19th

DeMellier ships worldwide, view the full list here. If you don’t see your country HERE, please don’t hesitate to send an email to customerservices@demellierlondon.com, our team will strive to accommodate your purchase.

We offer free worldwide shipping and returns on both full priced and sale items.

We offer world wide Express Delivery: 1–3 business days, Mon–Fri - for orders placed before 1pm. You will be able to select these options at checkout. To learn more about shipping options please click HERE

DeMellier insures each purchase during the time it is in transit until delivery.

Yes, your confirmation email will provide you with a tracking number that will allow you to track your order via the relevant courier company.

All prices on our website are inclusive of import taxes and duties. No additional charges are applicable on delivery. Local customs laws may apply.

For orders shipping to the US, Sales Tax will be charged at checkout on orders shipping to the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Washington.

UK orders are inclusive of VAT which will be shown at checkout and in your order confirmation.

Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note, we’re unable to add an item to an existing order.

If you need to make any amendments to your order, please get in touch with our Customer Care Team as soon as possible and we’ll do our best to help.

To see full details on the returns policy & process please click HERE

Personalised products are any products which have been personalized/customized/tailored/monogrammed to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.

Full details can be found HERE.

You will be given the option to add monogramming to your item on the product page if available for your chosen item. This will need to be added before the item is added to the basket. Please note that all personalised products are non-refundable. To learn more about our monogramming service please click HERE

Need advice on your design? Have questions? Get in touch at customerservices@demellierlondon.com.

We accept Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay.

International pricing is calculated according to the current rate of exchange between the UK currency on our website and the local currency of the specified shipping destination. 

We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.