Shipping & Returns

Our products are safely shipped globally from London, United Kingdom. All prices are inclusive of taxes and duties. 

During holiday and sale periods your order may take an additional 5 days to arrive.

UK - FREE

Express Delivery: FREE (1-3 Working Days, 9am-6pm, Mon-Fri)

Guaranteed Next Day Delivery (for orders placed before 12pm): £10 (9am-12pm, Mon-Fri) (Excludes Dec 26th)


USA - FREE

Standard Delivery: FREE (2-4 Working Days, 9am-6pm, Mon-Fri

Express Delivery: $30 (1-3 Working Days, 9am-6pm, Mon-Fri)

All import duties and taxes to The United States are included in the price stated at checkout.


EU/EEA - FREE for orders over £200

We ship duties paid to all EU countries plus Switzerland & Norway - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

FREE standard shipping via courier: (2-5 Working Days, 9am-6pm, Mon-Fri)

Express Delivery: 1-2 Days, Mon-Fri (applies for pre-orders when item is in stock and excludes Dec 26th)

 

Rest of The World - FREE for orders over £200

We ship with duties paid to the following countries - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.

Andorra, Argentina, Australia, Canada, Chile, China, Colombia, Dominican Republic, Egypt, Georgia, Hong Kong, Iceland, India, Indonesia, Israel, Kazakhstan, Kuwait, Lichtenstein, India, Japan, Malaysia, Macau, Mexico, Montenegro, Morocco, New Zealand, Nigeria, Panama, Philippines, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey & United Arab Emirates.

Returns

INTERNATIONAL 

Please follow the return instructions below:
1. Please fill out the returns/exchange form included in your package and enclose this form with the items you wish to return.
2. Fill in your returns commercial invoice using the how to fill in your returns commercial invoice guide enclosed with your order and affix it to the outside of the parcel.
3. Visit www.ups.com to arrange a collection or take your return to your local UPS drop off point along with the return label included within your order.

UK

Please follow the return instructions below:
1. Please fill out the returns/exchange form included in your package and enclose this form with the items you wish to return.
2. Visit WWW.UPS.COM to arrange a collection or take your return to your local UPS drop off point along with the return label included within your order.

Refunds

Refunds & Exchanges

We will process your refund or exchange (when in stock) as soon as possible and an email will be sent to confirm your return has been processed. Exchanges for the same item will be sent to the same delivery address, however if you would like your item sent to a different address please specify this in your email to us. If you would like to exchange for a different item, the original order will be refunded and a new order will need to be placed, we are very happy to place the new order over the phone, you can reach us on +44 (0) 207 730 94 11.

Personalised Items

Personalised products are any products which have been personalised/customised/tailored/monogrammed to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.

The customer is held responsible for any customer generated mistakes:

  • wrong selection of colour
  • wrong appearance of colour
  • wrong order quantity
  • typographical errors in spelling (initials)


Problems with a bespoke order must be reported to customerservices@demellierlondon.com within 14 days of receipt. If any mistakes were made to the bespoke order on behalf of DeMellier, these would be rectified free of charge. When confirming your bespoke order, please verify carefully each detail to avoid any issues stated above.

 

Taxes & Customs

All prices on demellierlondon.com are inclusive of import taxes and duties. This means that you should not be paying any additional charges upon delivery. 

Please be aware that if any items shipped are rejected and returned to DeMellier ( the delivery address is wrong or there is no one to accept the package) we are unable to refund original shipping charges, custom charges or any return/rejection charges incurred by DeMellier. Do not hesitate to contact us if you have any questions related to shipping to your country.

DeMellier insures each purchase during the time it is in transit until delivery. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself for delivery purposes (e.g. gifts) then you accept their signature as evidence of delivery and transfer all liability over to them.