Shipping & Returns

Our products are safely shipped globally from London, United Kingdom. 

During holiday and sale periods your order may take an additional 5 days to arrive.

 

UK - FREE

Express Delivery: FREE (1-3 Working Days, 9am-6pm, Mon-Fri)

Guaranteed Next Day Delivery (for orders placed before 1pm): £10 (9am-12pm, Mon-Fri) (Excludes Dec 26th)


USA - FREE

Standard Delivery: FREE (2-4 Working Days, 9am-6pm, Mon-Fri)

Express Delivery: $30 (1-3 Working Days, 9am-6pm, Mon-Fri)

All import duties and taxes to The United States are included in the price stated at checkout.


EU/EEA - FREE for orders over £200

We ship duties paid to all EU countries plus Switzerland & Norway - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

FREE standard shipping via courier: (2-5 Working Days, 9am-6pm, Mon-Fri)

Express Delivery: 1-2 Days, Mon-Fri (applies for pre-orders when item is in stock and excludes Dec 26th)

 

Rest of The World - FREE for orders over £200

We ship with duties paid to the following countries - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.

Andorra, Argentina, Australia, Canada, Chile, China, Colombia, Dominican Republic, Egypt, Georgia, Hong Kong, Iceland, India, Indonesia, Israel, Kazakhstan, Kuwait, Lichtenstein, India, Japan, Malaysia, Macau, Mexico, Montenegro, Morocco, New Zealand, Nigeria, Panama, Philippines, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey & United Arab Emirates.

 

Taxes & Customs

All prices on demellierlondon.com are inclusive of import taxes and duties. This means that you should not be paying any additional charges upon delivery. 

US Orders:

For orders shipping within the US, sales tax will be charged at checkout on orders shipping to the following states: California, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Virginia and Washington. This follows the requirements of US State tax laws. 

The total price paid includes all local Sales Taxes and applicable import duties, so there will be no charges for the customer on delivery. If the order is returned the customer will be refunded in full including any local sales taxes charged. 

UK Orders:

VAT is included in the prices and it will be calculated and shown at checkout. There are no import duties or taxes applicable on UK orders. If the order is returned the customer will be refunded in full including any local sales taxes charged. 

All Other International Orders:

All taxes and duties are included in the final price and there will be no extra charges to be paid at checkout or upon delivery.

DeMellier insures each purchase during the time it is in transit until delivery. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself for delivery purposes (e.g. gifts) then you accept their signature as evidence of delivery and transfer all liability over to them.

 

Returns

Enjoy quick and easy returns on all orders within 28 days of purchase. Unfortunately we are not able to accept bags that have been worn and/or outside of the 28 day return window. 

We accept returns on full price items that are unused, in the original packaging and have a return request made within 28 days of purchase.

All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dustbags) with tags and protective film still attached on the hardware. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging. 

DeMellier reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued.
If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.

 

INTERNATIONAL 

Please follow the return instructions below:
1. Please fill out the returns/exchange form included in your package and enclose this form with the items you wish to return.
2. Fill in your returns commercial invoice using the how to fill in your returns commercial invoice guide enclosed with your order and affix it to the outside of the parcel.
3. Visit www.ups.com to arrange a collection or take your return to your local UPS drop off point along with the return label included within your order.

UK

Please follow the return instructions below:
1. Please fill out the returns/exchange form included in your package and enclose this form with the items you wish to return.
2. Visit WWW.UPS.COM to arrange a collection or take your return to your local UPS drop off point along with the return label included within your order.

 

Refunds

Refunds & Exchanges

We will process your refund  as soon as possible and an email will be sent to confirm your return has been processed.

Unfortunately we are not able to process exchanges. If you would like to change the style you have ordered please return it and we will issue a refund on the original order and a new order needs to be placed. We are very happy to place the new order over the phone, you can reach us on +44 (0) 207 730 94 11.

 

Personalised Items

Personalised products are any products which have been personalised/customised/tailored/monogrammed to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.

The customer is held responsible for any customer generated mistakes:

  • wrong selection of colour
  • wrong appearance of colour
  • wrong order quantity
  • typographical errors in spelling (initials)

Problems with a bespoke order must be reported to customerservices@demellierlondon.com within 14 days of receipt. If any mistakes were made to the bespoke order on behalf of DeMellier, these would be rectified free of charge. When confirming your bespoke order, please verify carefully each detail to avoid any issues stated above.