Shipping

Our products are safely shipped globally from London, United Kingdom. 

During holiday and peak sale periods your order may take an additional 5 days to arrive.

Please note that our returns period is extended during the Holiday season until January 15th for full returns (valid on orders from Nov 15th). The returns service is FREE for all UK & US orders and orders over £200 for Europe and Rest Of The World.

UK - FREE

Standard Delivery: FREE (3-5 Business Days, 9am-6pm, Mon-Fri)

Next Day Delivery (for orders placed before 4pm): £10 (9am-12pm, Mon-Fri) (Excludes Dec 26th)


USA - FREE

Standard Delivery: FREE (4-5 Business Days, 9am-6pm, Mon-Fri)

Express Delivery: $20 (1-3 Business Days, 9am-6pm, Mon-Fri)

All import duties and taxes to The United States are included in the price stated at checkout.


EU/EEA - FREE for orders over £200

We ship duties paid to all EU countries plus Switzerland & Norway - this means that all duties and import taxes are included in the cost at checkout and you don't have to pay duties upon delivery.

Whilst you do not have to pay duties, all orders arriving to a country that is a member of the European Union, needs to undergo a customs clearance process. Therefore, our third party courier companies may contact you via email and ask you to provide documents that can vary depending on the local customs authority (Tax code, ID card, Proof of Payment, Power of Attorney, EORI number). To ensure your order reaches you within the specified delivery times we recommend providing all the required documents to the carrier at your earliest convenience.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

FREE standard shipping via courier: (4-6 Business Days, 9am-6pm, Mon-Fri)

Express Delivery: 1-3 Business Days, Mon-Fri (applies for pre-orders when item is in stock and excludes Dec 26th)

 

GERMANY - FREE for orders over £200

We ship duties paid to Germany - this means that all duties and import taxes are included in the cost at checkout and you don't have to pay duties upon delivery.

FREE standard shipping via courier: (4-6 Business Days, 9am-6pm, Mon-Fri)

Express Delivery: 1-3 Business Days, Mon-Fri (applies for pre-orders when item is in stock and excludes Dec 26th)

 

Rest of The World - FREE for orders over £200

We ship with duties paid to the following countries - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.

Andorra, Australia, Canada, China, Colombia, Dominican Republic, Hong Kong, Iceland, Indonesia, Israel, Kuwait, Lichtenstein, Japan, Malaysia, Macau, Mexico, Montenegro, Morocco, New Zealand, Nigeria, Panama, Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand & United Arab Emirates.

FREE standard shipping via courier: (4-6 Working Days, 9am-6pm, Mon-Fri)

Express Delivery: 2-5 Business Days depending on destination, Mon-Fri (applies for pre-orders when item is in stock and excludes Dec 26th)

 

Taxes & Customs

All prices on demellierlondon.com are inclusive of import taxes and duties. This means that you should not be paying any additional charges upon delivery. 

US Orders:

For orders shipping within the US, sales tax will be charged at checkout on orders shipping to the following states: California, Colorado, Connecticut, Florida, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and Washington. This follows the requirements of US State tax laws. 

The total price paid includes all local Sales Taxes and applicable import duties, so there will be no charges for the customer on delivery. If the order is returned the customer will be refunded in full including any local sales taxes charged. 

UK Orders:

VAT is included in the prices and it will be calculated and shown at checkout. There are no import duties or taxes applicable on UK orders. If the order is returned the customer will be refunded in full including any local sales taxes charged. 

EU Orders: 

Sales tax is included in the prices and it will be calculated and shown at checkout. There are no import duties or taxes applicable on EU orders. If the order is returned the customer will be refunded in full including any local sales taxes charged. 

Since Brexit, all orders arriving to a country that is a member of the European Union, need to undergo a customs clearance process that doesn't require any payment. The courier company DHL or UPS will contact you via email and ask you to provide a few documents that can vary depending on the local customs authority (Tax code, ID card, Proof of Payment, Power of Attorney, EORI number). 

If you don't reside in the country where the order is shipped to and you are unable to provide the required documents, you will be able to assign a broker to clear the parcel on your behalf. Please note that you will need to pay a clearance fee that DeMellier cannot cover.

DeMellier is not able to provide the required documents on your behalf as this a requirement that only the receiver can fulfil. The courier company can always provide assistance regarding the clearance process.

Should you fail to provide the documents to the courier company to clear the parcel, we kindly ask to contact us at customerservices@demellierlondon.com.

We are here to help and will always go out of our way to resolve any issues you may have with your order as soon as we can.

All Other International Orders:

All taxes and duties are included in the final price and there will be no extra charges to be paid at checkout or upon delivery. You may be contacted by our couriers with a request for additional information in order to comply with local customs laws and requirements. Please provide the required information to ensure they are able to clear your order from customs.

DeMellier insures each purchase during the time it is in transit until delivery. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself for delivery purposes (e.g. gifts) then you accept their signature as evidence of delivery and transfer all liability over to them.